Unable to Import Scenes on Mac OS X
If you are unable to import a scene, there might be an error with the database server. Try to perform the following:
- Verify the com.toonboom.DatabaseServer.log file located in /tmp. If there is no log file, start the Dbserver. Type the following in the Terminal:
sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist
If there is a log file, the last few lines will give you some indication as to the problem with the Dbserver.
- If you get an error in the log about the machine name, verify the
/USA_DB/Dbserver.conf file and make sure the hostname matches the machine name of the Toon Boom Harmony 14.0 server. - If you get errors about the port number, another service might be using port 5680. You can change the port number in Dbserver.conf to any unused number above 5000.
- Restart the Dbserver. Type the following in the Terminal:
sudo launchctl unload /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist
sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist
- Verify the com.toonboom.DatabaseServer.log file located in /tmp. If there is no log file, start the Dbserver. Type the following in the Terminal:
sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist
If there is a log file, the last few lines will give you some indication as to the problem with the Dbserver.
- If you get an error in the log about the machine name, verify the
/USA_DB/Dbserver.conf file and make sure the hostname matches the machine name of the Toon Boom Harmony 14.0 server. - If you get errors about the port number, another service might be using port 5680. You can change the port number in Dbserver.conf to any unused number above 5000.
- Restart the Dbserver. Type the following in the Terminal:
sudo launchctl unload /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist
sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist