Returning & Transferring a License

If you want to use a license on a different machine, you must first return it. Then, you can activate it on another machine using the same procedure as you did the first time you activated it.

Likewise, if you intend to re-install your operating system or to reset it to its default state, you must first return your license so that you are able to activate it again after you have reinstalled the product.

If you have a subscription license, a perpetual license or any other type of local, non-server license, you can return it by following the steps in the following sections:

If you have a server license, you must contact the licensing department to return it. Likewise, if you accidentally deleted, lost or otherwise no longer have access to a license that was activated, but not returned, you can contact the licensing department for assistance. The licensing department can be contacted by email at the following address:

licensor@toonboom.com

IMPORTANT: A local license cannot be returned more than 5 times in a 48 hours period. Hence, it is recommended to avoid transferring your license frequently.