Returning a Server License via Email

If you want to return a license and have an Internet connection, you can return it instantly using License Wizard.

NOTE To return a license via email, you need your product code. To view the product codes of the server licenses that are currently activated on your machine, see Viewing Activated Server Licenses.
IMPORTANT If you need to return a server license, you must first contact the support department to schedule its reactivation. This is because once a server license is returned, it cannot be activated again until the Toon Boom licensing department manually enables its reactivation. Hence, to avoid downtime, you should schedule its reactivation, and return it right before it is scheduled to be reactivated so that you can activate it against as soon as needed.

To schedule the return and reactivation of a server license, please contact the Toon Boom licensing department at the following address:


You can also return a server license via email using a terminal. This can be useful if you are working on a headless machine.