Looking Up the Batch Processing Log on Windows

In order to troubleshoot problems with the batch processing service, you can look through its log. This is done differently depending on whether you installed batch processing as a Windows service using Configuration Wizard or using Service Launcher.

  1. Open an Explorer window.

  2. Browse to the following location:

    C:\ProgramData\Toon Boom Animation\Toon Boom Harmony

  3. Right-click on tbprocess.log and select Open with > Notepad.
  1. Make sure you are currently signed in as the user running the service.

  1. In the notification tray, click on the Service Launcher icon.

    The Service Launcher application opens.

  1. Select the ToonBoom Process tab.
  1. In the bottom half, select the Log tab.
  1. Click on the View Complete Log button in the bottom-right corner.