Harmony Server > Installation > macOS > Troubleshooting > Unable to Import Scenes

Unable to Import Scenes on macOS

If you are unable to import a scene, there might be an error with the database server. Try to perform the following:

  • Verify the com.toonboom.DatabaseServer.log file located in /tmp. If there is no log file, start the Dbserver. Type the following in the Terminal:

sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

If there is a log file, the last few lines will give you some indication as to the problem with the Dbserver.

  • If you get an error in the log about the machine name, verify the
    /USA_DB/Dbserver.conf file and make sure the hostname matches the machine name of the Toon Boom Harmony 15.0 server.
  • If you get errors about the port number, another service might be using port 5680. You can change the port number in Dbserver.conf to any unused number above 5000.
  • Restart the Dbserver. Type the following in the Terminal:

sudo launchctl unload /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

  • Verify the com.toonboom.DatabaseServer.log file located in /tmp. If there is no log file, start the Dbserver. Type the following in the Terminal:

sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

If there is a log file, the last few lines will give you some indication as to the problem with the Dbserver.

  • If you get an error in the log about the machine name, verify the
    /USA_DB/Dbserver.conf file and make sure the hostname matches the machine name of the Toon Boom Harmony 15.0 server.
  • If you get errors about the port number, another service might be using port 5680. You can change the port number in Dbserver.conf to any unused number above 5000.
  • Restart the Dbserver. Type the following in the Terminal:

sudo launchctl unload /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist