You must use the Control Panel to restart the batch processing queues.
- From the Start menu, select Control Panel from the Settings sub-menu.
The Control Panel window appears.
- Double-click on the Toon Boom Harmony Control Panel icon in the Control Panel window.
The Toon Boom Harmony Control Panel dialog box appears.
- From the Process Starter menu, select tbprocess-schedule.
- Click Start restart the service. If the Start button is disabled, click Stop first, wait a couple of seconds, and then click Start.
If you continue to have problems with batch processing, locate the tbprocess.log file and send it to store.toonboom.com/contact/support. This file is usually in: \Program Files\Toon Boom Animation\Harmony\nt