In order to troubleshoot problems with a WebCC erver, you can look through its log. This is done differently depending on whether you installed the database server as a Windows service using Configuration Wizard or using Service Launcher.
How to check the log for the WebCC server service
- Open an Explorer window.
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Browse to the following location:
C:\ProgramData\Toon Boom Animation\Toon Boom Harmony
- Right-click on WebControlCenter.log and select Open with > Notepad.
How to check the log for the WebCC server in Service Launcher
- Make sure you are currently signed in as the user running the service.
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In the notification tray, click on the
Service Launcher icon.The Service Launcher application opens.
- Select the WebCC tab.
- In the bottom half, select the Log tab.
- Click on the View Complete Log button in the bottom-right corner.