Troubleshooting in Control Center

If you have any problems exporting in Harmony, review the instructions to make sure you have followed them completely. If you continue to have problems, consult the following list to troubleshoot common import and export problems.

Problem: Import or Export Not Successful

If the transfer is not successful, an error dialog box appears to describe the problem. The most common reason for a failed transfer is due to your current network permissions. See your system administrator for help.

If the transfer fails in the middle of the process, the files that were imported or exported may be corrupt or incomplete.

  • For a failed import, use Control Center to delete the scene.
  • For a failed export, manually delete the incomplete export folder.

If you click the Message Log tab, you can see more detailed descriptions, including error messages.