Troubleshooting
If you have any outstanding issues running Toon Boom Harmony after installation, review the installation and configuration instructions to make sure you have followed them completely. If you continue to have problems, consult the following list to troubleshoot common installation and configuration problems.
• | Problem: License Error When Starting a Toon Boom Harmony Node |
• | Problem: Unable to Import Sample Scene (Errors with the tbdbserver) |
• | Problem: Unable to Open Sample Scene on Clients |
• | Problem: resolution.conf Error Message |
Problem: License Error When Starting a Toon Boom Harmony Node
If you are getting license errors when you start a Toon Boom Harmony node, verify the setup and configuration of the license service.
- Make sure that the
license.dat
file is in the following directory:
C:\flexlm
- Open the license.dat file; it should contain the following information:
SERVER this_host 0 ANY
VENDOR toonboom
USE_SERVER
- Make sure that the license service is running.
If you continue having problems with the license server, locate the file ToonBoomLicense.log and send it to support@toonboom.com. This file is usually in C:\flexlm.
Problem: Unable to Import Sample Scene (Errors with the tbdbserver)
Check the tbdbserver.log file. It is usually stored in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
If there is no log file, restart the tbdbserver.
- Open the Harmony Control Panel.
- Double-click the Toon Boom Harmony Control Panel icon.
The Toon Boom Harmony Control Panel dialog box opens.
- From the Process Starter menu, select
tbdbserver
.
- Click Start.
If you continue to have problems with the database server, locate the tbdbserver.log
file and send it to support@toonboom.com. This file is usually in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
- Open the /USA_DB/Dbserver.conf file.
- Add the following line to the file:
debug_port 5681
- Open the Harmony Control Panel.
- In the Harmony Control Panel, select tbdbserver from the Process Starter menu and click Stop.
- Open a command prompt by selecting one of the following:
‣ | Windows 8: Start > Apps > Windows Systems > Command Prompt. |
‣ | Windows 7: Start > All Programs > Accessories > Command Prompt. |
- Type the following:
tbdbserver -debug
- To output this information to a new file, type the following:
tbdbserver -debug > "C:\ProgramData\Toon Boom Animation\Toon Boom Harmony\tbdbserver_debug.log"
Problem: Unable to Open Sample Scene on Clients
If clients cannot open the sample scene, it is possible that they are not connected to the database server. Follow the instructions for connecting to the server—see Setting Up the Database Server.
Problem: resolution.conf Error Message
When you open a scene, you might get an error message that says that the resolution.conf file cannot be found. This file is usually stored in the environment or job directory of your database. There is a resolution.conf file you can copy.
- Open the following folder:
C:\Program Files (x86)\Toon Boom Animation\Toon Boom Harmony 12.1 [edition]\resources\samples
- Copy the
resolution.conf
file to one of the following folders:
‣ | \USA_DB\environments\[environment_name] |
‣ | \USA_DB\jobs\[job_name]
|
‣ | \USA_DB\resolution\ |