Troubleshooting
If you have any problems running Harmony after the installation, review the installation and configuration instructions to make sure you have followed them completely. If you continue to have problems, consult the following list to troubleshoot some common problems.
Problem: Unable to Open Sample Scene on Clients
On the Toon Boom Harmony 11 server, verify the following:
| • | The database and data directories were exported using NFS. |
| • | Link Server, Samba and server.ini configurations for Windows clients. |
| • | On Mac OS XToon Boom Harmony 11 clients, verify that the database and data directories were mounted using NFS. |
Problem: License Error When Starting Any Harmony Module
If you are getting license errors when you start a Toon Boom Harmony 11 module, verify the setup and configuration of the license service.
How to verify the setup and configuration of the license service
| 1. | If you are using a license server, verify that the license.dat file is in the following directory: /usr/local/flexlm/licenses |
| 2. | Open the license.dat file. It should contain the following: |
SERVER this_host 0 ANY
VENDOR toonboom
USE_SERVER
this_host.| 3. | On the Mac license server, open the Activity monitor and make sure that the lmgrd and Toon Boom processes are running. If both of them are missing, start the license service by typing the following in the Terminal: |
sudo /sbin/SystemStarter start ToonBoomLicense
This line should appear followed by messages from lmgrd:
Starting Toon Boom License Daemon...
| 4. | If you get an error message when you try to start the license service, it is possible that you did not install the license Startup Item. Use the LicenseWizard to install the license server Startup Item. |
| 5. | If you continue having problems with the license server, locate the file ToonBoomLicense.log and send it to support@toonboom.com. The file is located in: /Library/Logs and can be accessed from the Console application. |
Problem: Unable to Import Sample Scene (Errors with the Dbserver)
| • | Verify the ToonBoomDatabaseServer.log file located in /Library/Logs. You can access the file in the Console application. If there is no log file, restart the Dbserver. Type the following in the Terminal: |
sudo /sbin/SystemStarter start ToonBoomDatabaseServer
If there is a log file, the last few lines will give you some indication as to the problem with the Dbserver.
| • | If you get an error in the log about the machine name, verify the /USA_DB/Dbserver.conf file and make sure the hostname matches the machine name of the Toon Boom Harmony 11 server. |
| • | If you get errors about the port number, another service might be using port 5680. You can change the port number in Dbserver.conf to any unused number above 5000. |
| • | Restart the Dbserver. Type the following in the Terminal: |
sudo /sbin/SystemStarter start ToonBoomDatabaseServer