If you have any outstanding issues running Toon Boom Harmony after installation, review the installation and configuration instructions to make sure you have followed them completely. If you continue to have problems, consult the following list to troubleshoot common installation and configuration problems.
|•||Problem: License Error When Starting Any Toon Boom Harmony Module|
|•||Problem: Unable to Import Sample Scene (Errors with the tbdbserver)|
|•||Problem: Unable to Open Sample Scene on Clients|
|•||Problem: resolution.conf Error Message|
If you are getting license errors when you start any Toon Boom Harmony module, check the set up and configuration of the license service.
|•||Make sure that the
|•||Open the license.dat file.|
license.dat should contain the following information:
SERVER this_host 0 ANY
|•||Make sure that the license service is running.|
|•||If you continue having problems with the license server, locate the file ToonBoomLicense.log and send it to firstname.lastname@example.org. In Windows, this file is usually in C:\flexlm;.|
Check the tbdbserver.log file. It is usually stored in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
If there is no log file, re-start the tbdbserver.
To restart the tbdbserver:
|1.||Open the Control Panel.|
|2.||Double-click the Toon Boom Harmony Control Panel icon. The Toon Boom Harmony Control Panel dialog box opens.|
|3.||From the Process Starter drop-down menu, select the
If you continue to have problems with the database server, locate the tbdbserver.log file and send it to email@example.com. This file is usually in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
You can also run the Dbserver from the command shell in debug mode to receive additional information about the process.
To run the tbdserver in debug mode:
|2.||Add the following line to the file:|
|3.||Stop the tbdbserver service. Click the Start menu and select All Programs > Toon Boom Harmony 10.0 > Configuration Tools > Control Panel. When the Toon Boom Harmony Control Panel window opens, select the tbdbserver from the Process Starter drop-list and then click Stop.|
|4.||Open a command prompt by selecting Start > All Programs > Accessories > Command Prompt.|
|5.||Type the following:|
|‣||To output this information to a new file, type the following:|
tbdbserver -debug > "C:\ProgramData\Toon Boom Animation\Toon Boom Harmony\tbdbserver_debug.log"
If clients cannot open the sample scene, it is possible that they are not connected to the database server. Follow the instructions in to connect to the server.
When you open the sample scene, you might get an error message that says that the resolution.conf file can't be opened. This file is usually stored in the environment or job directory of your database.
There is a sample resolution.conf file in:
\Program Files\Toon Boom Animation (x86)\Toon Boom Harmony 10.0\resources\samples directory.
You can copy that into either of the following directories: