Unable to Import Scenes on Windows
If you are unable to import a scene, there might be an error with the database server. Try to perform the following:
Check the tbdbserver.log file. It is usually stored in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
If there is no log file, restart the tbdbserver.
How to restart the tbdbserver
- Open the Harmony Control Panel.
- Double-click the Toon Boom Harmony Control Panel icon.
The Toon Boom Harmony Control Panel dialog box opens.
- From the Process Starter menu, select
tbdbserver.
- Click Start.
If you continue to have problems with the database server, locate the tbdbserver.log file and send it to store.toonboom.com/contact/support. This file is usually in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
NOTE: You can also run the Dbserver from the command shell in debug mode to receive additional information about the process.
How to run the tbdserver in debug mode
- Open the /USA_DB/Dbserver.conf file.
- Add the following line to the file:
debug_port 5681
- Open the Harmony Control Panel.
- In the Harmony Control Panel, select tbdbserver from the Process Starter menu and click Stop.
- Open a command prompt by selecting one of the following:
| ‣ | Windows 10: Start > All Apps > Windows Systems > Command Prompt |
| ‣ | Windows 8: Start > Apps > Windows Systems > Command Prompt |
| ‣ | Windows 7: Start > All Programs > Accessories > Command Prompt |
- Type the following:
tbdbserver -debug
NOTE: While you are running the tbdbserver in debug mode, messages will be written to the shell for each operation the tbdbserver performs. This is in addition to the information written to the tbdbserver.log file.
- To output this information to a new file, type the following:
tbdbserver -debug > "C:\ProgramData\Toon Boom Animation\Toon Boom Harmony\tbdbserver_debug.log"
NOTE: If you still cannot determine the nature of the problem, send the file to store.toonboom.com/contact/support with a detailed description of the problem.