If you have any outstanding issues running Toon Boom Harmony after installation, review the installation and configuration instructions to make sure you have followed them completely. If you continue to have problems, consult the following list to troubleshoot common installation and configuration problems.

Problem: Unable to Open Sample Scene on Clients
Problem: License Error When Starting Any Harmony Node
Problem: Unable to Import Sample Scene (Errors with the Dbserver)
Problem: resolution.conf Error Message

On the Toon Boom Harmony 12.1 server, verify the following:

The database and data directories were exported using NFS.
Link Server, Samba and server.ini configurations for Windows clients.
On Mac OS X Toon Boom Harmony 12.1 clients, verify that the database and data directories were mounted using NFS.

If you are getting license errors when you start a Toon Boom Harmony 12.1 node, verify the setup and configuration of the license service.

Verify the com.toonboom.DatabaseServer.log file located in /tmp. If there is no log file, start the Dbserver. Type the following in the Terminal:

sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

If there is a log file, the last few lines will give you some indication as to the problem with the Dbserver.

If you get an error in the log about the machine name, verify the
/USA_DB/Dbserver.conf file and make sure the hostname matches the machine name of the Toon Boom Harmony 12.1 server.
If you get errors about the port number, another service might be using port 5680. You can change the port number in Dbserver.conf to any unused number above 5000.
Restart the Dbserver. Type the following in the Terminal:

sudo launchctl unload /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

sudo launchctl load /Library/LaunchDaemons/com.toonboom.DatabaseServer.plist

When you open a scene, you might get an error message that says that the resolution.conf file cannot be found. This file is usually stored in the environment or job directory of your database. There is a resolution.conf file you can copy.