Troubleshooting
If you have any outstanding issues running Toon Boom Harmony after installation, review the installation and configuration instructions to make sure you have followed them completely. If you continue to have problems, consult the following list to troubleshoot common installation and configuration problems.
Problem: License Error When Starting a Toon Boom Harmony Module
If you are getting license errors when you start a Toon Boom Harmony module, verify the setup and configuration of the license service.
How to verify the setup and configuration of the license service
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1.
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Make sure that the license.dat file is in the following directory: C:\flexlm |
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2.
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Open the license.dat file; it should contain the following information: |
SERVER this_host 0 ANY
VENDOR toonboom
USE_SERVER
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3.
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Make sure that the license service is running. |
If you continue having problems with the license server, locate the file ToonBoomLicense.log and send it to support@toonboom.com. This file is usually in C:\flexlm.
Problem: Unable to Import Sample Scene (Errors with the tbdbserver)
Check the tbdbserver.log file. It is usually stored in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
If there is no log file, restart the tbdbserver.
How to restart the tbdbserver
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1.
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Open the Control Panel. |
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2.
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Double-click the Toon Boom Harmony Control Panel icon. |
The Toon Boom Harmony Control Panel dialog box opens.
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3.
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From the Process Starter menu, select tbdbserver . |
If you continue to have problems with the database server, locate the tbdbserver.log
file and send it to support@toonboom.com. This file is usually in C:\ProgramData\Toon Boom Animation\Toon Boom Harmony.
You can also run the Dbserver from the command shell in debug mode to receive additional information about the process.
How to run the tbdserver in debug mode
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1.
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Open the /USA_DB/Dbserver.conf file. |
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2.
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Add the following line to the file: |
debug_port 5681
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3.
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Click the Start menu and select All Programs > Harmony 11> Configuration Tools > Control Panel. |
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4.
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In the Toon Boom Harmony Control Panel window, select tbdbserver from the Process Starter menu and click Stop. |
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5.
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Open a command prompt by selecting Start > All Programs > Accessories > Command Prompt. |
tbdbserver -debug
While you are running the tbdbserver in debug mode, messages will be written to the shell for each operation the tbdbserver performs. This is in addition to the information written to the tbdbserver.log file.
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7.
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To output this information to a new file, type the following: |
tbdbserver -debug > "C:\ProgramData\Toon Boom Animation\Toon Boom Harmony\tbdbserver_debug.log"
If you still cannot determine the nature of the problem, send the file to
support@toonboom.com with a detailed description of the problem.
Problem: Unable to Open Sample Scene on Clients
If clients cannot open the sample scene, it is possible that they are not connected to the database server. Follow the instructions for connecting to the server—see Setting Up the Database Server.
Problem: resolution.conf Error Message
When you open the sample scene, you might get an error message that says that the resolution.conf file cannot be opened. This file is usually stored in the environment or job directory of your database. There is a resolution.conf file you can copy.
How to obtain a copy of the resolution.conf
file
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1.
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Open the following folder: |
\Program Files\Toon Boom Animation(x86)\Harmony 11\resources\samples
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2.
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Copy the resolution.conf file to one of the following folder: |
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\USA_DB\environments\[environment_name]
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\USA_DB\jobs\[job_name]
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